> Choose Compatibility view settings
> Add the domain Thelifecloud.net and click 'Save'
> Shut down the browser session and browse to Thelifecloud.net and enter your credentials and 'Login'. This should work as expected.
A visual version of the steps above is available here.
If you have any questions then please contact Life Support on 0330 100 5135 who will be happy to assist you further.